The Dialogue with Barry Dykes
This feature is a question-and-answer session with a new Blount County Chamber member. So here we go with our 80th installment visiting with Barry Dykes, managing member of PuroClean Premier Property Disaster Experts which understands that water, fire, mold and property damage presents an unexpected and stressful disruption to our daily lives. Our role is beyond just repairing the property - it's also repairing lives.
Describe what an ENT does. The treatment and prevention of ear, nose, and throat related ailments. Allergy treatment and testing. Hearing aid sales and servicing.
Describe what PuroClean does. PuroClean Premier Property Disaster Experts provides state-of-the art services locally, responding rapidly to your call for water, fire and mold related crisis. Our goal is to contain the damage to the “wounded” property and facilitate the healing process. Services List for Knoxville and the surrounding area: Water Damage Restoration Fire Damage Restoration Mold Remediation Applied Structural Drying.
How did you get started? After military service in the U.S. Air Force, my wife of 36 years and I went where work called us around the US. However, we always longed to get back "home" to the Great Smoky Mountains. Opening a PuroClean office here in Knoxville is fulfilling that dream and allowing us to build a legacy with our sons.
What is your background? Your Knoxville team has the highest levels of certification in the nation. We will put their property restoration expertise to work after floods, fires, mold and related problems so you can get back to normal sooner, with less stress, disruption and financial hardship.
Who is your mentor? My wife has been my biggest supporter. We have been together a long time and I she has been dragged from Alaska to Florida and now finally back home to East Tennessee. Through that whole process she has been trooper without complaint.
Describe your customers. Our customers are people just like you who own or manage property, whether in business or at home. No one selects a property disaster but when it occurs, customers appreciate a predictable, systematic recovery process, with our team promptly answering questions and giving consistent updates on progress towards normalcy. Whether water, fire, mold, or biohazard, your PuroClean office is here to restore you.
What impacts the business environment you work in? The restoration industry has started using a lot of science within the last decade. When I was younger and working with my father, you pretty much had to figure things out as you went - a lot of trial and error. However, things are much more precise now and protocols are established industry wide (not that everyone knows or uses them).
Name three things you wish you knew when you started. I wish I knew that good help was so hard to find. I wish I really understood that owning and running a business was truly a 4 person job - but you're the only person doing them :-) I wish I had started on my own earlier!
What do you enjoy about the business? I love working with my son in this business as well as being able to help people in need. No one calls us to tell us that their business or home is just fine. They always call under the stress of a loss. I'm glad that we can help get them back to normal and take some of that burden off.