The Dialogue with Daniel Best
This feature is a question-and-answer session with a new Blount County Chamber member. So, here we go with our 153rd installment visiting with Daniel Best, CEO of CTK Computer & Network Services which provides equipment, managed services and most importantly IT solutions.
Why led you to this business? After working in the IT field for many years I was finally laid off from one of the best companies I had worked at when the recession hit. The company was struggling and went into survival mode. I was able to learn from the failings of that company and decided to start out on my own as a subcontractor until I was asked by CTK to join and later lead. Everyone at CTK has been amazing to work with. Simply put even though the work can be stressful I have a job that I no longer look at a time clock counting down the hours or minuets until I can go home. I love my job!
How did you get started? I started out with a love of taking things apart and putting them back together. With our home computer we had in the early 90s I would often upgrade it with things such as math co-processors, sounds cards, RAM, DVD drives, config files and operating systems. I new that I wanted to work with computers but college classes only offered programming or electrical classes. I later finished college when actually computer networking and administration classes were finally offered.
What is your background? I've gained most of my skills either hands on or providing IT support for companies such as Bellsouth, and Toyota Motor Sales of North America. Other companies have helped me develop the necessary management and soft skills needed to lead a team. I took college seriously my second time around graduated with high honors.
Who is your mentor? My wife! I would say my past bosses. For better or worse I have learned something from each of them and I'm very thankful for the opportunities afforded to me by each.
Describe your customers. Small to medium sized businesses with no corporate IT department. We have worked with companies with as little as 1 computer and as many as 200.
What environments impact your business environment? Theses factors affect our clients and us both indirectly and directly. Our job is to adapt and make the best of it.
Name three things you wish you knew when you started. How stressfull the job can be. The importance of word of mouth referrals. Even when you are done working for the day your are always on call.
What do you enjoy about running the business? Every day is different and the work is non-monotonous. Technology is always changing. Our clients treat us like family often inviting us to employee functions. I am very thankful to be apart of their company's growth and success.