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Media Room

Date: 1/16/2019

The Dialogue with Frankie Ballew

This feature is a question-and-answer session with a new Blount County Chamber member. So, here we go with our 129th installment visiting with Frankie Ballew of Sitel Tennessee which provides customer service representatives for some of America's top companies.
Tell me more about Sitel. As your strategic partner, business objectives become our shared objectives. Whether you’re a Fortune 500 company or a startup, we deliver innovative Business process solutions across all stages of the customer journey. We are the voice that answers America's business phones and solves problems for customers all over the world.
How did you get started? I was looking for a company that fit my values. After meeting Kelin Mock, Site Director, I knew it was a great fit for me. Our values are: Be Bold Seek innovation. Stay open-minded. Do more with less. Be Passionate. Dare to be different. Build Trust Be authentic. Lead by example. Communicate fearlessly. Actively engage. Take ownership. Work Together Have fun. Build relationships. Leverage collective genius. Inspire others. Give back. Wow Customers Listen intently. Show empathy. Create unique experiences. Add value. Always over deliver.
What is your background? I have 25 years experience with CVS Caremark as a Regional Human Resource Business Partner for Tennessee and Kentucky. I have a Bachelor's Degree in Business Management with a minor in Human Resource Management.
Who is your mentor? John Berg, CEO of Connect Hearing was my mentor that gave me the disciplines needed to achieve results. John is the most hones, ethical and intelligent leader I've worked for since I came to Sitel Tennessee. Since joining Sitel Tennessee I find the same successful behavior in our Site Director, Kelin Mock. These two have the qualities needed to achieve success. They both care about their employees.
Describe your customers. Groupon Loreal Paris PayPal General Mills Under Armor Pitney Bowes American Express Pfizer Lexus Lacoste United Healthcare PSCU HSBC Electrolux Orange Business Services John Lewis Disneyland
Name three things you wish you knew when you started. I wish I would have come to work here years ago! Sitel Tennessee has been here for 19 years and expanding 300 additional positions in 2019. I'm just happy to be a part of this exciting time for Sitel Tennessee.
What do you enjoy about the business? Excellent work environment. One big large family. Doing the right thing for the employees and community.
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