When you roll out the red carpet for your customers, they run out and tell everyone they know. In today’s marketplace, customers have more choices and louder voices than ever before. That’s why focusing on excellent customer service is the new marketing! Your customers can be your best source of advertising – if you engage your team to up their game in terms of the experience they create!
Join us August 7 from 8 a.m.-noon at the Blount Partnership (201 S. Washington St., Maryville) as Donna Cutting, CSP conducts an interactive workshop that discusses what it takes to build a culture of service where your team members are excited and ready to roll out the red carpet for your customers.
Walk away with actionable ideas for:
– Taking your customer experience up to the next great level.
– Improving the 3 areas of the customer experience, including the WOW Factor
– Enhance customer and team member interactions
– Use 5 steps to building a culture of service excellence
Whether you have a team of 2, 20, 200 or 200,000 this program will have something for you! Walk away with easy-to-implement ideas to get new customers, inspire loyalty, and leave a lasting impression.
The cost in $40 for Blount Chamber members and $50 for non-members. It also includes her most recent book, “501 Ways to Roll Out the Red Carpet for Your Customers.” Register online at https://is.gd/ixf6Yg